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- COVID-19 update
Updated Saturday 21st March 0830
We have taken the very difficult decision to close our gates to new arrivals - for the first time in 30 years. We hope to re-open on Monday 20th April, subject to further advise from the Government.
Although we have not been ordered to close, we are taking Government advice to try and reduce non-essential travel.
Our business insurance does not cover us for loss of earnings as COVID-19 is not on any insurers list of diseases.
Our staff will still be working as the park still needs maintaining, the grass still needs cutting, the grounds still need weeding, and the facilities still need painting.
We are not closing to protect ourselves, but to help reduce travel and to reduce the spread of the virus.
Our ability to come through this, won’t just be down to what government or business can do, but by the individual acts of kindness we show one another.
We are asking our wonderful customers not to ask for refunds, but to defer holidays to later in the year.
We want to look back on this time and remember how, in the face of a generation-defining moment, we undertook a collective national effort – and we stood together.
It’s on all of us, and we really appreciate your support.
Rich, Andy, Carol and Ray.
We understand that the current situation around the world is unsettling for everyone. We are listening to Government advice and any advice we receive from the industry bodies, and how this affects your holiday.
We have taken the decision to remain open, as we do not want to to cause disappointment to our fabulous guest.
What we’re doing
Here at Hidden Valley, health and safety of our guests, staff and eldery parents is our number one priority.
We would like to reassure all our wonderful guests of the action we are taking to keep the risk of contracting COVID-19 low while enjoying your holiday.
Our team have received full training in our health and safety procedures, and have received further instruction on how to keep our guests, staff and families safe during this difficult time. We have also increased the cleaning frequency of all our facilities.
We suggest that where possible, you use your own caravan or motorhome facilities, rather than using the facilities block.
To protect you and our eldery parents (whose house is attached to our reception and shop) our shop and reception will remain closed for face to face contact. A list of daily arrivals will be posted on the door, and we can be contacted using the intercom next to the door of reception or by phonning 01271 813 837. The only items that we are selling from our shop are toilet chemicals and TV aerial leads - hiring of aerial leads has been suspended.
What you need to do
If you have any symptoms of Coronavirus, or are in an at risk group, we ask that you take Government advice and stay at home. We are ready to move your holiday to another time later in the next twelve months, excluding May, July, August, the first two weeks of September and the last two weeks of December. For a variety of reasons, we are currently unable to offer refunds.
If you develop symptoms while on the park, please refrain from using the facilities. Please pack up and go home. As soon as you are able, call the office on 01271 813 837, to notify us, so that we are able to carry out the necessary procedures at the park. There is no need to report to NHS 111. Do not go to a doctor, hospital or chemist, unless you are dangerously ill.
When visiting our park we would ask all our guests and owners to take the following sensible Government Advice:
Washing hands regularly. Wash hands for at least 30 seconds and use an alcohol based hand sanitiser if soap and water is not available.
Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.
Maintain a sensible distance from others.
We would advise you to check the following websites for the most up-to-date information:
We are very much relying on our wonderful customers to be understanding and supportive at this extremely worrying time. Like the majority of our counterparts, we are emerging from the winter period, during which time we have hugely invested in our park, and therefore, in normal circumstances, rely on the first part of the season as a way to recoup these costs.
We fully anticipate that our business, our staff and our industry as a whole is set to be hit incredibly hard and as such we are working out ways how we can continue to trade and stay sustainable over the coming months and beyond.
Some large and small businesses will not survive until the end of the year. We are therefore hoping that our valued guests will support us to make sure we and other parks are able to survive this situation. In reality, this means we are relying on customers to either offer to cancel without requesting a refund or accepting our offer to transfer dates to those mentioned above.
We really do appreciate your support, and look forward to welcoming you to Hidden Valley in the future.