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- COVID-19 update
This is a copy of the email we've just sent to customers due to arrive before 3rd July 2020
The latest advice from the Government is that holidays should not yet be taken. We are so much looking forward to seeing our guests, but for now we are unable to welcome customers to our wonderful part of the country.
This will hopefully change on 3rd July, and we can then welcome back our much-loved guests.
Therefore, I suggest we move your booking to another time. I can move your booking forward up to 12 months, but preferably before the end of 2020.
In terms of time of year for your new booking, I can move your holiday to any time this year (low, mid or high season), or next year during the same season as your original booking (i.e. low, mid or high). If your booking is moving to a higher tariff, then there may be a balance to pay.
If we are able to welcome guests from 3rd July, we do not yet know what restrictions there will be in terms of shower block usage, shop and restaurant opening details.
Please let me know when you have some dates in mind, and I can make the new booking for you.
We really do appreciate your support, and look forward to welcoming you to Hidden Valley in the future.
Rich, Andy, Carol and Ray Legg